1. We’re so sorry to hear about your experience with Karbonz and hope that you will contact us at support@knitterspride.com to exchange your defective needles – the yarn definitely shouldn’t be catching on the tips as you knit.

    The reason we redesigned Karbonz was because of an issue with the large-scale production; the tips of the needles simply weren’t smooth enough to ensure ease of knitting. During our redesign process, we realized we could have the best of both worlds if we combined the high tensile strength of the carbon fiber with the sharp tips of our Nova needles.

    We appreciate your feedback; it’s an important part of our research and development process. We want you to be thrilled with your needles and hope you’ll give us a chance to make it right!

    Warm Regards,
    The Team at Knitter’s Pride

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